Call Center Comedy Batch 1

4/25/2013 12:19:00 PM

Image courtesy of http://callboyscallgirls.darkbb.com/t24-call-center-bloopers

I spent several years in the BPO industry as a Quality Assurance Officer, listening to calls and grading a representative’s performance. Through constant monitoring and coaching, we ensure that standards and guidelines set by clients are met. The job requires a great deal of patience, and more often than not we go home exhausted. However, this post has its own perks: we get to hear funny slip-ups first hand.

P.S. I understand that nobody is perfect, and I am not mocking people for their mistakes as I too have my own. This is purely intended FOR AMUSEMENT ONLY. If you want to have a good laugh, scroll down and read through.


Call 1: Account Security
Agent: How are you related to the account holder?
Customer: Soul mate.
Agent: Excuse me?!?

Call 2: Channeling The Black Eyed Peas
Agent: Thank you for calling, my name is Pao. How can I help you?
Customer: Sorry, what’s your name again?
Agent: It's Pao. Short for Paolo.
Customer:
Say what now?
Agent: My name is Pao… Like… Boom Boom Pao
?

Call 3: Redundancy
Agent: Thank you for calling, how can I help you?
Customer: I don’t have internet connection.
Agent: I’m sorry to hear that. Before we start troubleshooting,
can I have a good callback number just in case we get disconnected so that I can call you back immediately as soon as possible?
Customer:
Uh…

Call 4: Repetition or Redundancy?
(Agent explains the issue but repeats the same details in different words)
Customer: (Irritated) Do you actually know what’s the meaning of redundant?
Agent: Yes Ma’am, Yes Ma’am, Yes Ma’am.

Call 5: Rapport Fail
Agent: Thank you for calling, how can I help you?
Customer: I don’t have internet connection.
Agent:
You don't have internet connection… So regarding this one how's your day?
Customer:
Are you seriously asking me that question?

Call 6: Signs of lewdness
Agent: Can I have the telephone number you are calling about?
Customer: xxx-xxx-xxxx
Agent:
Thank you. May I please know who is on the account holder?
Customer:
OMG!!! You’re disgusting!!!

Call 7: Confusing Punctuations
Customer: I can’t find the forward slash symbol. A little help here?
Agent:
Forward slash is the question mark on your keyboard.
Customer:
Uh…

Call 8: Justified
Agent: I need you to right-click on the open desktop.
Customer: Ok.
Agent:
Did you get a dropdown or a pop-up menu?
Customer: No.
Agent: Ok, let’s do that again. Did you get it now?
Customer: Nope.
Agent:
Can you tell me what you have done up until this point?
Customer: Sure. You told me to write click, so I wrote click.

Call 9: A case of Amnesia?
Agent: Thank you for calling! My name is Joe, is that correct?
Customer: I don’t know. Are you Joe?

Call 10: Handling irate callers
Agent: Thank you for calling, how can I help you?
Customer: (Irate) I have a problem with my bill AGAIN! It has been like this for three straight months!!!
Agent: I’m sorry to hear that. Let me take a look at your bill.
Customer: Why does it keep on happening?!? This is so frustrating!
Agent: Let me go ahead and double check.
Customer: I’ve heard that about a hundred times! You always double check! Can’t you do anything else besides double check?!?
Agent: Let me triple check!!!

Click HERE to read Part 2 of this series.
Click HERE to read Part 3 of this series.
Click HERE to read Part 4 of this series.
Click HERE to read Part 5 of this series.
Click HERE to read Part 6 of this series.

If you have similar funny stories, feel free to email them to jectofer.ramirez@gmail.com – your contributions will be acknowledged.

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