Call Center Bloopers

Call Center Comedy Batch 5

2/10/2015 12:45:00 PM

Image courtesy of http://callboyscallgirls.darkbb.com/t24-call-center-bloopers

By now you should know the reason why I post this topic. Just in case you missed the first four, here they are:
Part 1 click HERE
Part 2 click HERE
Part 3 click HERE
Part 4 click HERE

P.S. I understand that nobody is perfect, and I am not mocking people for their mistakes as I too have my own. This is purely intended FOR AMUSEMENT ONLY. If you want to have a good laugh, scroll down and read through. Enjoy!

Call 1: Opening Fail
Agent: Thank you for calling! Can I have the name of the account holder please starting with the area code?
 Customer: You mean my telephone number?
Agent: (chuckles) Right. Your phone number starting with the area code.

Call 2: Mortal Kombat Fanatic
Dispatch Agent: Thank you for calling dispatch this is Hero.
Agent: Hello Zero.
Dispatch Agent: It’s Hero.
Agent: Yes! Zero.
Dispatch Agent: No. It’s Heeeeeero.
Agent: Yeah Zero. Zeeeeeero.
Dispatch Agent: Never mind. Just transfer the caller.

Call 3: Rapport Fail
Agent: So how are you related?
Customer: He’s my husband.
Agent: Ok. So he was your husband.
Customer:  No! He IS my husband! I’m not yet divorced!

Call 4: Too much rapport?
(customer is getting irritated with the agent trying to build rapport)
Agent: Alright, now that we are on screensharing… Oh wait! Wow, is that your daughter in your desktop wallpaper?
Customer: Probably. <Yawn>

Call 5: Louder vs Longer
Agent: Thank you for calling! How can I help you?
Customer: (speaking softly) I have no internet connection.
Agent: I’m sorry, I can’t hear you. Can you speak a little longer please?
Customer: Iiiiii hhhhaaaavvvveeee nnnoooooo iiinnnnnnttteeeeeerrrrrnnneeeeettttttttt.

Call 6: Phonetics Fail
Agent: For future reference, you may call 1-800-567-6789.
Customer: What’s the last number?
Agent: Nine.
Customer: Say what now?
Agent: Nine. Like… Ninja?

Call 7: Drinks needed?
(issue resolved, customer trying to understand the cause of the issue)
Customer: Wow that’s the fastest troubleshooting I’ve ever done. So what do you think happened there? Why did I lose my connection?
Agent: It’s a temporary signal fall out. Remember to turn off your modem for about a minute if that happens again. That resets the signal.
Customer: Oh alright.
Agent: So you see, just like humans, your modem needs refreshments from time to time.

Call 8: Appropriate Response Fail
Agent: Thank you for calling! How can I help you?
Customer: Hello! I  have no internet connection, and my phone has terrible static. Can you hear me?
Agent: Yes ma’am. How about you?
Customer: Uh... Yes?

Call 9: (from Elmer Cabigting)
Customer: I don’t understand my bill. Can you help me out?
Agent: Sure. As I see here…
(bill doesn't load on agent's tool)
Customer: Yes?
Agent: I don’t see anything…

Call 10: (from Nikki Reyes)
Agent: Is there anything else I can still help you with?
Customer: That’s it thank you!
Agent: No problem. Thank you for calling, you have a nice name!
Customer: Uh… Thanks? I guess?
Agent: I meant you have a nice day.
Customer: ...

Click HERE to read Part 6 of this series.

If you have similar funny stories, feel free to email them to jectofer.ramirez@gmail.com – your contributions will be acknowledged.

First Impression

BlackBerry Classic Philippines Launch + White BlackBerry Classic Pictures

2/03/2015 10:18:00 AM

Image courtesy of http://crackberry.com/blackberry-classic-officially-launched-philippines-available-feb-5th

If the BlackBerry Passport didn't titillate your smart phone fantasies, maybe the BlackBerry Classic will! Good news BlackBerry fans here in the Philippines, this much awaited unit has finally arrived! Here's what the CrackBerry website said:

"With Australia now taken care of, it was onto the next region for the BlackBerry Classic and this time it has now been officially announced for the Philippines although you'll still have to wait a few days before you can purchase one. Teaming up with MemoXpress, BlackBerry has now announced the BlackBerry Classic will go on sale in the Philippines starting February 5th, 2015 with a suggested retail price of PHP 20,990.

BlackBerry Classic delivers the unique combination of our BlackBerry QWERTY keyboard, physical buttons and a trackpad to aid navigation and control – all powered by the updated BlackBerry 10 OS 10.3.1. The resulting user experience will make BlackBerry Classic a go-to productivity tool for customers here in the Philippines," said Cameron Vernest, Managing Director for the Philippines and Singapore at BlackBerry. "BlackBerry Classic is a secure device that feels familiar in their hands, with the added performance and agility they need to be competitive in today's busy world.


Customers looking to place an order for a BlackBerry Classic of their very own will be able to do so directly through the MemoXpress website. As it stands, it doesn't look as though pre-orders have been set up so you'll just have to wait for MemoXpress to update the site."

View the full article here.

Bored of the usual black unit? Then get it in white! Here are some of the pictures CrackBerry recently posted on their website:









Photo Credits http://crackberry.com/blackberry-classic-white-caught-camera

I personally like the Classic in white. I can't wait to have one! Too bad my contract with Globe doesn't expire until early next year! My Q10 deserves an upgrade!!! 

Not a fan? Prefer the Passport over the Classic? Do you like it in black or white? Comment and let me know what you think!

Beauty

Video Tutorial: Red Smokey Eyes

2/03/2015 09:40:00 AM

It's been a while since I last posted a makeup tutorial , so here's a special one for all of you! Perfect for Valentines Day!


More video tutorials soon! Please don't forget to like, comment and subscribe in YouTube! Thank you in advance!

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