Image courtesy of http://callboyscallgirls.darkbb.com/t24-call-center-bloopers
By now you should know the reason why I post this topic. Just in case you missed the first four, here they are:
Part 3 click HERE
Part 4 click HERE
P.S. I understand that nobody is perfect, and I am not mocking people for their mistakes as I too have my own. This is purely intended FOR AMUSEMENT ONLY. If you want to have a good laugh, scroll down and read through. Enjoy!
P.S. I understand that nobody is perfect, and I am not mocking people for their mistakes as I too have my own. This is purely intended FOR AMUSEMENT ONLY. If you want to have a good laugh, scroll down and read through. Enjoy!
Call 1: Opening Fail
Agent: Thank you for
calling! Can I have the name of the account holder please starting with the
area code?
Customer: You mean my telephone number?
Agent: (chuckles) Right.
Your phone number starting with the area code.
Call 2: Mortal Kombat Fanatic
Dispatch Agent: Thank you for calling dispatch this is Hero.
Agent: Hello Zero.
Dispatch Agent: It’s Hero.
Agent: Yes! Zero.
Dispatch Agent: No. It’s Heeeeeero.
Agent: Yeah Zero. Zeeeeeero.
Dispatch Agent: Never mind. Just transfer the caller.
Call 3: Rapport Fail
Agent: So how are you related?
Customer: He’s my
husband.
Agent: Ok. So he was your
husband.
Customer: No! He IS my husband! I’m not yet divorced!
Call 4: Too much rapport?
(customer is getting irritated with the agent trying to build rapport)
Agent: Alright, now that we
are on screensharing… Oh wait! Wow, is that your daughter in your desktop
wallpaper?
Customer: Probably.
<Yawn>
Call 5: Louder vs Longer
Agent: Thank you for
calling! How can I help you?
Customer: (speaking
softly) I have no internet connection.
Agent: I’m sorry, I can’t
hear you. Can you speak a little longer please?
Customer: Iiiiii hhhhaaaavvvveeee nnnoooooo iiinnnnnnttteeeeeerrrrrnnneeeeettttttttt.
Customer: Iiiiii hhhhaaaavvvveeee nnnoooooo iiinnnnnnttteeeeeerrrrrnnneeeeettttttttt.
Call 6: Phonetics Fail
Agent: For future
reference, you may call 1-800-567-6789.
Customer: What’s
the last number?
Agent: Nine.
Customer: Say what
now?
Agent: Nine. Like…
Ninja?
Call 7: Drinks needed?
(issue resolved, customer
trying to understand the cause of the issue)
Customer: Wow
that’s the fastest troubleshooting I’ve ever done. So what do you think
happened there? Why did I lose my connection?
Agent: It’s
a temporary signal fall out. Remember to turn off your modem for about a minute
if that happens again. That resets the signal.
Customer: Oh
alright.
Agent: So
you see, just like humans, your modem needs refreshments from time to time.
Call 8: Appropriate Response Fail
Agent: Thank you for calling! How can I help you?
Agent: Thank you for calling! How can I help you?
Customer: Hello! I have no internet connection, and my phone has terrible static. Can you hear
me?
Agent: Yes ma’am. How about you?
Customer: Uh... Yes?
Customer: Uh... Yes?
Call 9: (from Elmer Cabigting)
Customer: I don’t
understand my bill. Can you help me out?
Agent: Sure. As I see here…
(bill doesn't load on agent's tool)
Customer: Yes?
Agent: I don’t see anything…
(bill doesn't load on agent's tool)
Customer: Yes?
Agent: I don’t see anything…
Call 10: (from Nikki Reyes)
Agent: Is there anything
else I can still help you with?
Customer: That’s it
thank you!
Agent: No problem. Thank you
for calling, you have a nice name!
Customer: Uh…
Thanks? I guess?
If you have similar funny stories, feel free to email them to jectofer.ramirez@gmail.com – your contributions will be acknowledged.
